SolutionsProcess analysis & optimisation
Your processes have grown.
Nobody planned them this way.
We walk through a real order with your team. This reveals duplicate work, missing information and stalled decisions. You receive a concrete recommendation for the first area to improve, with an estimate of the effort.
A workflow map with four lanes for sales, scheduling, warehouse and accounts. Five steps of one order jump between the lanes, and a dashed line leads back to sales. The highlighted step “Confirm date” carries the open question: who confirms the date?
Typical situations
When a process analysis pays off
You know something is jamming, but not exactly where.
Unclear handovers slow work down
Tasks wait for information, and nobody is sure who takes the next step.
Knowledge depends on individuals
Exceptions are barely documented, which makes onboarding, cover and succession hard.
A change is approaching
Before a system change, you want to know which process to improve first.
Example
An order is waiting. But for what?
A typical handover between sales and scheduling.
Approve a date for an order
- Today
Sales is waiting for confirmation, and scheduling is not aware of it.
- Clarification
Who checks capacity, and where is approval recorded?
- Future process
Clear responsibility and a visible approval status, with or without new software.
Approach
Understand bottlenecks.
Plan the first step.
We first get a rough picture of the whole and then work out the detail where it hurts most.
Reveal bottlenecks
We follow a case through every department and record handovers and open decisions.
After this you have
Process documentation: your current workflow and its bottlenecks.
Decide what comes first
Together we assess where a change brings most and where software would help.
After this you have
A high-level concept: what comes first and what follows.
Detail the first area
For the chosen area we clarify future steps, responsibilities and software requirements.
After this you have
A detailed concept for the first area, with an effort estimate.
Let us talk about which workflow to look at first.
Book a callThe engagement
Process analysis as an engagement of its own
You commission the analysis on its own first. With the results in hand, you decide whether and how to continue.
Commissioned on its own
The analysis is a self-contained engagement. Development with us is not a condition.
At the real workplace
We watch where the work happens instead of scheduling long workshops. The business keeps running.
The documents are yours
You can use the process documentation, high-level concept and detailed concept internally or hand them to another provider.
In practice
What clients say about working with us
Card provider
From card ordering to activation
At Walli, customer ordering, internal review and shipping work together in one workflow.
- Self-service ordering for customers
- Notifications for order review
Sports industry
From paper lists to traceable equipment loans
At test events, a shared workflow replaces paper forms around every loan.
- Registration by QR code
- Link testers and borrowed equipment
„Seit über 5 Jahren arbeiten wir im Bereich der Individuallösungen erfolgreich zusammen. Ob komplexe und kritische Projekte oder kleinere Micro-Apps: Durch die prozessorientierte Zusammenarbeit konnten wir sämtliche Vorhaben erfolgreich umsetzen.“
Simon Hitthaler · Managing Director, ueberall. GmbHContact
Where does your business lose time?
Share an example of delays, queries or duplicate work. We will discuss where to look first.
Tobias Kietzmann
Managing Director · Your permanent point of contact
Send an enquiry
Tell us briefly where things are stuck. We will get back to you personally.
Thank you, your message has arrived. We will reply personally to discuss the next step.
A short description is enough. We will work out the details together.
Guides on this topic
Answers to the questions we are asked most often before a project - in detail, to read at your own pace.